Patient Frequently Asked Questions
What is an Internist?
An internist is a specialist in the care of adult, non-surgical
medical problems. In general, an internist is a diagnostician,
consultant, personal physician, and teacher.
What Is An Endocrinologist?
An endocrinologist is an internist
who specializes in diseases which affect the hormone
secreting glands, which include the insulin secreting portion of
the pancreas; thyroid, adrenal and pituitary glands as well as
the glands which produce sex hormones.
Due to our extensive
experience in the management of diabetes mellitus, this office is
able to provide a full range of care and service to the patient with diabetes.
This includes specialized care of the pregnant patient with diabetes or other
endocrine problems and
innovative developments, such as the use of insulin pumps and continuous glucose monitoring.
What can I expect on my first visit?
Patients who have not been seen by our Physicians before will be asked to fill out a patient information
form and will have the reason for the visit and medical history
directly obtained, followed by the appropriate physical examination.
While this makes a first visit more lengthy and expensive than most
regular visits, this is essential to ensure that you will receive
the best care possible.
If you were referred to this office, the information obtained, including laboratory studies and treatment recommendations, will be communicated to the referring physician.
How are payments handled?
Patients are expected to pay for services at the time of their visit if they do not have insurance coverage. We accept checks, VISA, MasterCard and American Express. Fees will vary according to the time required for the consultation; therefore initial visits will be more due to the extra information which must be handled at the time. Laboratory studies will add to the cost of a visit and are also to be paid at the time of the visit. Same laboratory charges may be billed directly by LabCorp or Quest Diagnostics depending on your insurance coverage. If your insurance prefers you to use a specific lab company please alert us prior to having your blood drawn.
How will my insurance claim be handled?
We accept most insurance plans. Please verify with your insurance company that we are in your network prior to your appointment. As a courtesy, we bill your insurance company directly; however, you will be responsible for your co-pay at the time of your visit. You will be billed for any deductible or remaining payment required after your insurance company processes your claim. Our billing is handled by Medical Insurance Processors, and billing questions should be directed to their office at 281-482-7800.
What about prescription refills?
Prescription refills are approved
only during office hours as your chart must be available. For refills,
call your pharmacist and he will contact us for authorization. Under
Texas law, certain medications are refillable by the pharmacist
only by direct communication with the prescribing physician. Occasionally,
therefore, there may be a delay in their approval. Please allow
for this when obtaining refills, preferably by calling your pharmacist
at least 24 hours in advance of your need of the medicine.
If you have missed an appointment,
a small amount of your medicine may be refilled to allow you to
schedule a return appointment and still remain under treatment.
What if I have other questions?
The professional staff is prepared
to assist you with any questions that you may have. In those cases
where Dr. Orzeck needs to talk to you, calls are returned after
patients are seen in the morning and afternoon, at approximately
noon and 3 P.M. Please leave appropriate telephone numbers for the
time of day.
We are anxious to provide quality
medical care and welcome your comments and suggestions as to how
we can best serve you.